top of page
Green Bedding Closeup

Refund Policy

Green Bedding Closeup

Last updated: 1 October 2026

We want you to be happy with MyDomestic. This policy explains how cancellations and refunds work for our Premium subscription. It forms part of our Terms and Conditions. Nothing in this policy limits rights you have under the Consumer Protection Act, 2008 ("CPA") or the Electronic Communications and Transactions Act, 2002 ("ECTA") that cannot lawfully be excluded.

3.1 Our plans at a glance

  • Free plan: free forever. Nothing to cancel or refund — you can stop using it or close your account at any time.

  • Premium plan: R240 per year (MyDomestic is not registered for VAT, so no VAT is charged), billed as a recurring annual payment through our payment provider, PayFast. It renews automatically every 12 months until you cancel.

  • Free Premium trial: 30 days, free of charge, with no card required. Contract generation, inviting a second user and the ROE Document Kit are not included in the trial.

3.2 Free Premium trial

You won't be charged anything during your free trial, and you don't need to give us any card or payment details to start it.

The free trial does not include generating employment contracts, inviting another household member as a second user, or generating the ROE Document Kit. You can see a preview of these features during the trial, but you can only use them once you subscribe to Premium.

When your trial ends, your account simply returns to the free plan, and Premium features show a blurred preview until you subscribe. You will only be charged if you choose to subscribe to Premium. There is nothing to cancel.

3.3 How to cancel

You can cancel your Premium subscription at any time:

  • inside the app: go to the Subscribe page and tap "Cancel subscription"; or

  • by emailing support@my-domestic.co.za from the email address linked to your account, with the subject line "Cancel Premium".

We will confirm your cancellation by email. Cancelling stops your next renewal. You can keep using Premium until the end of the year you have already paid for. Premium then locks automatically and your account moves to the free plan. Your data is not deleted when you cancel Premium.

3.4 Renewal reminders

Before each annual renewal, we will email you reminders (about 70 days and again 7 days before the renewal date) with the renewal date, the amount to be charged and how to cancel.

3.5 Our refund policy

  1. No refunds once your subscription year has started. Once an annual Premium subscription has been paid and the subscription year has started, we do not refund it, in full or in part, except where the law requires a refund.

  2. Cancel any time and keep your access. If you cancel, your subscription won't renew, and your Premium access continues until the end of the year you have paid for.

  3. Billing errors. If you were charged in error or charged twice, we will refund the incorrect amount.

  4. Your rights under the law. Nothing in this policy limits rights you have under the CPA or ECTA that cannot lawfully be excluded.

3.6 How to request a refund

If you believe you were charged in error, or that the law requires a refund in your situation, email support@my-domestic.co.za from the email address linked to your account, with:

  • the subject line "Refund request";

  • your name and account email address;

  • the date and amount of the charge (or your PayFast payment reference); and

  • the reason for your request.

We will acknowledge your request within 5 business days. Approved refunds are paid back to your original payment method via PayFast within 10 business days, and in any case within 30 days. Your bank may take a few extra days to show the refund.

3.7 Failed payments and chargebacks

If a renewal payment fails, your account moves to the free plan after 14 days — you won't owe us anything further. Please contact us before disputing a charge with your bank, as we can usually sort it out faster.

3.8 Your statutory rights

Nothing in this policy limits rights you have under the CPA or ECTA that cannot lawfully be excluded. If this policy and the law differ, the law applies.

3.9 Contact

Questions about cancellations or refunds? Email support@my-domestic.co.za.

MyDomestic — SA Apps - Made Simple (Pty) Ltd, trading as MyDomestic, Prestbury, Pietermaritzburg, KwaZulu-Natal, 3201.

bottom of page